退款政策

Returns Information

Our products cannot be returned or exchanged for any reason by the user.
Our products cannot be returned or exchanged due to damage to the products caused by customs opening inspection.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at lightning.info@heritage.inc. Please note that returns will need to be sent to the following address: 43-17 Yarai-cho, Shinjuku-ku, Tokyo 162-0805, Japan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Japan, shipping your goods may take longer than expected.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the item is defective, for a full refund (minus postage).

 Please note: We cannot exchange used or customer-damaged merchandise.

If more than 15 business days have passed since we’ve approved your return, please contact us at lightning.info@heritage.inc.