Contact us

Inquiry window business hours

Weekdays 10:00-18:00
Closed on Saturdays, Sundays, and holidays
Japan Time(GMT+09:00)

Returns, Exchanges, and Defective Products

Please contact us by e-mail within 14 days of shipping, except for items that are "not eligible for return".

We will send you information on how to return the item(s) after confirming the details of the return and will process the refund as soon as we confirm the returned item(s).

Please note that we may not be able to accept returns in some cases, such as when the product has been used or the delivery note has been lost.

Please refer to our Terms of Use for details.

If you see a shipping charge of "0" on the checkout page, please be sure to contact us.
We will contact you at a later date if your purchase is completed with "0".
You will be charged for shipping separately.